This Privacy Policy explains how Cleaners E8 collects, uses, stores and protects personal data relating to customers within our service area. It is designed to comply with the General Data Protection Regulation and applicable UK data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners E8 customers in our service area who enquire about, book, receive or otherwise use our cleaning and related services. It covers personal data collected through our website, over the telephone, in writing, or in person, as well as information generated when we provide services at your premises.
We collect only the personal data that is necessary to provide and manage our services, operate our business and comply with legal obligations. The types of data we may collect include:
Identification and contact details, such as your name, postal address, billing address, and contact preferences. Service and booking information, including details of the property to be cleaned, access information as provided by you, dates and times of bookings, and records of services performed. Communication records, such as enquiries, complaints, feedback, and correspondence between you and Cleaners E8. Payment and transaction data, including information about payments made for our services and related billing records. Technical and usage data, such as information about how you interact with our website, basic device and browser information, and preferences where applicable.
We do not intentionally collect special category data such as health information, racial or ethnic origin, or information about criminal convictions, unless you voluntarily provide limited information that is directly relevant to safe service delivery at your premises.
We may collect your personal data in several ways:
Directly from you when you request a quote, make a booking, communicate with us by phone or in writing, provide feedback, or update your details. Automatically through your use of our website, for example via basic usage statistics and similar technologies to understand how visitors use our site. Indirectly from third parties where lawful, for example where a managing agent, landlord, or other party arranges cleaning services for you and provides your details for that purpose.
Cleaners E8 processes personal data only when we have a lawful basis under the GDPR. Depending on the specific activity, we rely on the following bases:
Performance of a contract: We process your data where it is necessary to take steps at your request before entering into a contract, or to perform a contract for services that you have asked us to provide. Legitimate interests: We may process data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, and protecting our business. Legal obligation: We process certain data in order to comply with legal or regulatory requirements, such as tax, accounting and record-keeping duties. Consent: Where required, we will request your explicit consent before processing particular data, such as for certain types of marketing. You may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We use your personal data for the following purposes:
To provide, manage and improve our cleaning and related services, including handling bookings, rescheduling, cancellations and access instructions. To communicate with you regarding enquiries, quotes, bookings, service updates and customer support. To manage payments, invoicing, refunds, and to maintain accurate financial records. To improve our services, including monitoring service quality and analysing feedback. To comply with applicable laws, regulations and professional obligations. To protect the security and integrity of our business, our staff and our customers, including detecting and preventing fraud or misuse of our services.
We do not sell your personal data. We may share your data with trusted third parties only where necessary and lawful, and only to the extent required for the purposes described in this Privacy Policy.
We may use external service providers as data processors to support the running of our business. Examples include booking or scheduling software providers, payment processing services, accounting or administrative support providers, and information technology or hosting providers. These processors are engaged under written contracts that require them to act only on our instructions, to implement appropriate security measures, and to protect your data in accordance with data protection law.
In some cases, we may share personal data with other controllers where necessary, for example with banks, insurers, accountants or legal advisers, or with public authorities where we are legally required to do so.
If any processing involves transfers of personal data outside the United Kingdom or European Economic Area, we take steps to ensure that an adequate level of protection is in place, such as through the use of standard contractual clauses or equivalent safeguards recognised under data protection law.
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting or reporting obligations.
In general, we keep customer records for a period that reflects the duration of your relationship with us plus any period required by law or to establish, exercise or defend potential legal claims. Payment and transaction records may be retained for a longer period in accordance with tax and accounting rules. Where we no longer need personal data, we will delete, anonymise or securely destroy it.
We store personal data in secure systems and take appropriate technical and organisational measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions but, in general, include the following:
Right of access: You can request confirmation that we process your personal data and obtain a copy of the data we hold about you. Right to rectification: You can ask us to correct inaccurate or incomplete personal data. Right to erasure: You may request that we delete your personal data where there is no longer a lawful basis for us to retain or use it. Right to restriction of processing: You can request that we limit the way in which we use your data in certain circumstances. Right to data portability: Where processing is based on your consent or a contract and carried out by automated means, you may request to receive your data in a structured, commonly used and machine readable format and have it transmitted to another controller where technically feasible. Right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds or need the data for legal claims. Where we rely on consent for processing, you have the right to withdraw consent at any time.
If you wish to exercise any of your rights, or if you have questions, concerns or complaints about how your personal data is handled by Cleaners E8, you can contact us using the contact details published on our website or in our service documentation. We will respond to your request as soon as reasonably possible and within the time limits required by law.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are not satisfied with how we handle your personal data. Details of how to contact the supervisory authority are available directly from that authority.
Cleaners E8 takes data security seriously and implements appropriate technical and organisational measures to help protect your personal data. These measures are designed to prevent unauthorised or unlawful processing, accidental loss, destruction or damage. While no system can be guaranteed as completely secure, we regularly review our practices to maintain a suitable level of protection for the data we hold.
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements in the way we communicate information to you. Any updated version will be made available through our usual communication channels. We encourage you to review the current version of this Privacy Policy periodically so that you remain informed about how we handle your personal data.
This Privacy Policy applies to all Cleaners E8 customers in our service area and is intended to provide clear and transparent information about our data protection practices.
Call our experienced cleaners E8 today and make your booking today. We offer a wide range of services at prices to suit every budget.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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