These Terms and Conditions set out the basis on which Cleaners E8 provides domestic and commercial cleaning services in its designated service area. By making a booking, whether online or by any other method, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking for any service.
In these Terms and Conditions, the following expressions shall have the following meanings:
Client means any individual, company or organisation that requests or receives services from Cleaners E8.
Company means Cleaners E8, the cleaning service provider.
Service or Services means any cleaning, related housekeeping, or associated services provided by the Company to the Client.
Cleaner means an individual cleaner or team of cleaners assigned by the Company to carry out the Services.
Premises means the property or location where the Services are to be carried out.
The Company provides general domestic and commercial cleaning, end of tenancy cleaning, deep cleaning, and related cleaning services within its service area. The precise scope of work for each visit will be agreed at the time of booking, either as a standard package or a bespoke arrangement.
The Client is responsible for ensuring that the description of the required Services is accurate and complete. Any additional tasks requested on the day of service may be subject to additional charges and may not always be possible within the allocated time.
3.1 Bookings may be made by the Client using the Company’s accepted booking channels. A booking is not confirmed until the Company has issued a booking confirmation and, where applicable, received any required deposit or pre-payment.
3.2 The Client must provide accurate information at the time of booking, including the full address of the Premises, property type and size, parking and access information, and any particular requirements or restrictions relevant to the provision of the Services.
3.3 The Company reserves the right to refuse or cancel any booking where the information provided is incomplete, misleading, or where the Premises or requested Services fall outside the Company’s operational capacity or service area.
3.4 The Client is responsible for notifying the Company of any access codes, entry instructions or security details needed for the Cleaner to enter the Premises. If the Cleaner is unable to gain access due to incorrect or missing information, the visit may be treated as a late cancellation and charged accordingly.
4.1 Prices may be provided as hourly rates, fixed fees, or as a combination of both, depending on the type of service requested. All prices are quoted in pounds sterling and are subject to any applicable taxes.
4.2 Any quotation provided prior to inspection or without full information is an estimate only and may be revised if the actual condition or size of the Premises is different from that described by the Client.
4.3 The Company reserves the right to adjust its rates from time to time. Any change in rates will not affect confirmed bookings already paid in full, but may apply to future or recurring bookings after notification to the Client.
5.1 Payment terms will be stated at the time of booking. The Company may require full or part payment in advance, or may accept payment on completion of the Service, depending on the nature of the booking and the Client’s history with the Company.
5.2 Accepted payment methods will be specified by the Company and may include card payments, bank transfers or other recognised payment options. Cash payments are accepted only if expressly agreed in advance and recorded in the booking confirmation.
5.3 For regular or recurring services, payment is typically due on the day of each scheduled visit unless otherwise agreed in writing. If payment is not received when due, the Company may suspend or cancel future services until outstanding amounts have been settled.
5.4 Where payment is not made by the due date, the Company reserves the right to apply reasonable administrative charges and, if necessary, to take steps to recover any outstanding sums, including the use of external collection agencies or legal proceedings.
6.1 The Client may cancel or reschedule a booking by giving the Company the minimum notice specified in the booking confirmation or, if none is specified, at least 24 hours prior to the scheduled start time.
6.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full cost of the scheduled Service.
6.3 If the Cleaner is unable to gain access to the Premises at the scheduled time for any reason beyond the Company’s control, including incorrect address details or absence of keys, this may be treated as a late cancellation and charged accordingly.
6.4 In the event that the Company must cancel or significantly alter the time of a booking due to unforeseen circumstances, such as staff illness, transport disruption, or adverse weather, the Company will use reasonable efforts to notify the Client as soon as possible and offer an alternative appointment. The Company will not be liable for any indirect loss resulting from such cancellation or rescheduling.
7.1 The Client must provide a safe working environment for the Cleaner, including adequate lighting, ventilation, and access to running water and electricity where required for the Services.
7.2 The Client must ensure that the Premises are free from hazards that could pose a risk to health and safety, including aggressive animals, hazardous materials, or dangerous structures. The Cleaner may refuse to work in any area they reasonably deem unsafe.
7.3 The Client is responsible for the safety and security of any valuable items on the Premises. The Client is encouraged to securely store money, jewellery, important documents and other valuables before the Service begins.
7.4 The Client must inform the Company at the time of booking of any fragile items, special surfaces, or materials that require particular care, as well as any known defects or pre-existing damage at the Premises.
8.1 Unless otherwise agreed, the Company will provide its own cleaning products and equipment suitable for general cleaning tasks. Specialised equipment or products may incur additional charges.
8.2 If the Client prefers the use of their own cleaning products or equipment, this must be agreed in advance. The Client is responsible for ensuring that such products and equipment are safe, in good working order, and suitable for the intended purpose.
8.3 The Company accepts no liability for any damage or unsatisfactory results arising from the use of products or equipment supplied by the Client.
9.1 The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, the Client must notify the Company promptly, ideally within 24 hours of completion of the Service.
9.2 On receiving a complaint, the Company may request photographs, descriptions, or access to the Premises to investigate the issue. Where the complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area or an appropriate partial refund.
9.3 The Company’s liability in relation to any complaint is limited as set out in the Liability section of these Terms and Conditions.
10.1 The Company will exercise reasonable care while providing the Services. However, the Company shall not be liable for normal wear and tear, pre-existing damage, or any deterioration that occurs as a result of reasonable cleaning processes.
10.2 The Company is not liable for the cost of repairing or replacing items that are old, worn, or in poor condition, or which cannot withstand a normal cleaning process. This includes, without limitation, discoloured grout, flaking paint, loose tiles, or fragile materials.
10.3 The Company’s total liability for any loss or damage arising out of or in connection with the Services shall be limited to the lesser of the cost of repairing the damage or the total fee paid by the Client for the specific Service during which the incident occurred, except in cases where liability cannot be limited by law.
10.4 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the provision of the Services.
10.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
11.1 Where the Client provides keys or access devices to the Company, the Company will take reasonable measures to safeguard them and use them solely for the purpose of providing the Services.
11.2 The Company shall not be liable for any loss or damage arising from keys or access devices being lost or misused by third parties unless such loss or misuse is directly attributable to the Company’s negligence.
12.1 The Company will handle and dispose of general household and light commercial waste generated during the cleaning process in accordance with applicable waste regulations and good practice within the service area.
12.2 The Company is not a licensed waste carrier and does not provide bulk waste removal or disposal of large items, construction debris, hazardous materials, clinical waste, or electrical goods. The Client is responsible for arranging proper disposal of such items through appropriate channels.
12.3 The Cleaner may place bagged general waste in designated bins or collection points at the Premises as instructed by the Client, provided this is in line with local waste collection rules. The Client is responsible for ensuring that their bins, recycling containers and other waste facilities comply with any relevant regulations.
12.4 The Company will not be liable for any penalties, charges, or enforcement action arising from the Client’s failure to comply with local waste and recycling rules, including incorrect sorting, overfilled bins, or placing waste in unauthorised locations.
13.1 The Company maintains insurance cover appropriate to its operations. Details of cover may be provided to the Client on request.
13.2 Insurance coverage is subject to the terms, conditions and exclusions of the relevant policy. Any claim by the Client against the Company may be subject to assessment by the insurer, and the Company shall not be obliged to make any payment until the insurer has made a determination, except where required by law.
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, lockouts, accidents, illness, utility failures, or acts of government or authorities.
14.2 In such circumstances, the Company may suspend or reschedule the Services and will inform the Client as soon as reasonably practicable.
15.1 The Company will collect and process personal data about the Client in order to manage bookings, provide Services, and meet its legal and regulatory obligations.
15.2 The Company will take reasonable steps to ensure that personal data is kept secure and used only for legitimate business purposes. Personal data will not be sold or disclosed to third parties except where necessary to provide the Services or where required by law.
16.1 Either party may terminate an ongoing or recurring service arrangement by giving the notice period specified at the time of booking or, if none is specified, by giving reasonable notice.
16.2 The Company may terminate the provision of Services with immediate effect where the Client fails to pay sums due, behaves in an abusive or threatening manner towards the Cleaner or Company staff, or otherwise breaches these Terms and Conditions in a material way.
17.1 The Company may update these Terms and Conditions from time to time. Updated terms will take effect when published or otherwise communicated to the Client and will apply to future bookings and services.
17.2 The version of the Terms and Conditions in force at the time of the Client’s most recent booking will govern that booking, unless changes are required by law to take immediate effect.
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
20.1 These Terms and Conditions, together with any written booking confirmation or service agreement issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous understandings or arrangements.
By placing a booking with Cleaners E8, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
Call our experienced cleaners E8 today and make your booking today. We offer a wide range of services at prices to suit every budget.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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