Terms and Conditions for Cleaners E8
These Terms and Conditions set out the basis on which Cleaners E8 provides domestic and commercial cleaning services. By making a booking, confirming an appointment, or allowing access for a scheduled clean, the customer agrees to these terms. They are designed to make the service clear, fair, and consistent for both parties. For the purpose of these terms, references to “we”, “us”, or “our” mean the cleaning service provider, while “you” or “the customer” mean the person requesting or receiving the service.
Our cleaning service in E8 is offered on a pre-booked basis and may include regular housekeeping, one-off cleaning, deep cleaning, end-of-tenancy cleaning, and related tasks agreed in advance. The exact scope of work depends on the booking details, access arrangements, and any specific instructions provided before the appointment. These terms apply to all standard bookings unless a separate written agreement states otherwise.
We aim to deliver a professional cleaners E8 service with reasonable care and skill. However, cleaning outcomes can vary depending on the condition of the property, available time, materials on site, and whether special treatments are required. Any task that is unsafe, outside the agreed service, or likely to breach relevant laws may be declined. The customer remains responsible for ensuring the property is safe for cleaning and that access is available at the agreed time.
Booking Process
Bookings are accepted only when details have been provided and the appointment has been confirmed by us. A booking request may be made with information such as property type, size, preferred service type, access conditions, and any priority areas. Once we review the request, we may confirm a price estimate, suggest a suitable service duration, or ask for further information. A booking becomes active only after confirmation is issued and, where required, any deposit or prepayment has been received.
It is your responsibility to ensure that all booking information is accurate and complete. This includes letting us know about pets, fragile items, restricted access, parking limitations, security systems, and any hazardous conditions. If the service requested changes after confirmation, we may revise the price, timing, or team allocation. We may also refuse or cancel the booking if the information supplied is materially incomplete or misleading.
For recurring arrangements, the same terms apply to each visit unless otherwise agreed. We may update the booking schedule where service days fall on holidays, severe weather events, or other operational disruptions. Any arrival time given is an estimate rather than a guaranteed minute-by-minute appointment. We will make reasonable efforts to attend within the agreed window, but delays caused by traffic, access problems, or force majeure events do not constitute a breach of contract.
Payments and Pricing
Prices are normally quoted on the basis of the information supplied at booking and may be fixed, estimated, or hourly depending on the service type. Any quotation is valid for a limited period and may be changed if the scope of work alters before the appointment. Additional charges may apply for heavy soiling, specialist products, extra time, or tasks not included in the original booking. If a service is extended at your request, you agree to pay the additional amount due.
Payment terms will be explained during booking and may require full payment in advance, a deposit, or payment on completion. Where payment is due after the service, you must pay in full within the period stated on the invoice. We may suspend future bookings, charge interest where permitted by law, or recover reasonable costs associated with late payment if an invoice remains unpaid. Any dispute about an invoice must be raised promptly and must not be used to withhold undisputed sums.
We may revise our prices from time to time to reflect changes in operating costs, materials, or service demand. Updated pricing will not affect appointments already confirmed unless the customer changes the scope of work or requests additional services. All prices are stated in pounds sterling unless otherwise specified. Unless expressly stated, prices include standard labour only and do not include specialist consumables, parking fees, congestion charges, or other third-party costs.
Cancellations, Rescheduling, and Access
If you need to cancel or reschedule, you should notify us as soon as possible. Cancellations made with sufficient notice may not incur a fee, depending on the service type and the amount of preparation already undertaken. Where a cancellation is made at short notice, or where materials, travel, or staff allocation have already been committed, we may charge a cancellation fee or retain part or all of any deposit. The amount charged will be reasonable and proportionate to the loss incurred.
We reserve the right to cancel or postpone a booking where access is not available, the property is unsafe, the service requested is outside our capabilities, or payment has not been made when required. If we cancel for operational reasons, we may offer an alternative time. We are not responsible for losses caused by delays, cancellations, or rescheduling where the circumstances are beyond our control, including transport disruption, staff illness, or adverse weather.
You must ensure that someone is present or that suitable access arrangements are in place if required for the booking. If our team cannot enter the property, cannot complete the agreed work because access is restricted, or is turned away on arrival, the visit may be treated as a late cancellation and charged accordingly. Keys, codes, and instructions supplied for access must be correct and secure. Any loss arising from inaccurate access details may be your responsibility unless caused by our negligence.
Service Standards and Customer Responsibilities
We will provide the cleaning service with reasonable care and skill and will take care to follow agreed instructions. The customer should ensure that valuables, cash, jewellery, confidential documents, and irreplaceable items are secured before the appointment. We are not obliged to move heavy furniture, dismantle fixtures, or handle items that are unsafe to clean. If requested to handle delicate materials, the customer accepts the associated risk unless we have agreed in writing to use a specialist method.
The customer is responsible for keeping the property in a condition suitable for cleaning. This means ensuring that running water, electricity, and safe working conditions are available where needed. If a task cannot be completed because the property contains excessive clutter, infestation, mould requiring specialist treatment, or hazards such as exposed wiring or broken glass, we may limit the service or withdraw from the job. In such cases, the full fee may still be payable where attendance has been made and time reserved.
We may refuse to use products, equipment, or instructions supplied by the customer if we believe they are unsafe, unsuitable, or likely to damage surfaces. If you ask us to use a product supplied by you, you accept responsibility for its suitability and the results obtained, unless we have explicitly advised otherwise. Any cleaning performed on stained, fragile, aged, or previously damaged surfaces is carried out at your risk to the extent permitted by law.
Liability and Limitations
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. Subject to that, we will not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, or loss of opportunity. Our total liability for any claim arising out of a particular service is limited to the amount paid for that service, except where a higher limit is required by law.
We will not be responsible for pre-existing damage, hidden defects, wear and tear, or issues caused by unsuitable materials or poor maintenance. Slight changes in appearance, finish, or texture may occur during normal cleaning, particularly on older surfaces or items that have not been maintained regularly. While we take reasonable care, we cannot guarantee the removal of every stain, mark, odour, or contamination, especially where it has set in over time or where specialist treatment is required.
If you believe damage has occurred, you must notify us within a reasonable time and provide relevant information, including photographs and details of the affected item or area. We may inspect the issue, seek evidence, or arrange an assessment before accepting liability. Any claim must be reduced by the value of pre-existing damage, depreciation, or any benefit already received from the service. Nothing in this section affects your statutory rights.
Waste Regulations and Disposal
We will carry out cleaning tasks in compliance with applicable UK waste and environmental rules. Ordinary cleaning waste produced during the service, such as dust, cloths, and non-hazardous debris, will be handled responsibly. However, the disposal of bulky items, renovation waste, sharps, clinical waste, electrical items, or hazardous substances is not included unless expressly agreed and lawfully permitted. The customer must not ask us to remove waste that would require a special licence, specialist transport, or regulated disposal unless this has been arranged in advance.
You are responsible for declaring any hazardous materials, biohazards, asbestos risk, chemicals, bodily fluids, or other controlled waste before the service begins. If such items are discovered during cleaning, we may stop work immediately and may require the area to be made safe by a qualified contractor. We are not liable for any delay or additional cost arising from unsafe waste, and we may still charge for time spent attending the property up to the point work is suspended.
Where waste removal forms part of an agreed service, we will only dispose of items in a lawful and environmentally responsible manner. The customer confirms that any items handed over for disposal are legally owned by them or that they have authority to authorise disposal. We may refuse to remove any item that appears restricted, illegal, dangerous, or unsuitable for standard disposal routes.
Complaints, Force Majeure, and Other Terms
If you are dissatisfied with any aspect of the service, you should notify us as soon as possible and provide a clear description of the issue. We may ask for supporting evidence and may offer a re-clean, partial refund, or other reasonable remedy depending on the circumstances. Any remedy will be assessed on a case-by-case basis and will not exceed the amount reasonably required to correct the problem. A complaint does not remove your obligation to pay for work properly performed.
We are not liable for failure or delay in performance caused by events outside our reasonable control. This includes but is not limited to extreme weather, fire, flood, power failures, road closures, industrial action, public health events, and acts of government or emergency services. Where such events occur, obligations under the affected booking may be suspended for the duration of the event. We will take reasonable steps to minimise disruption and, where practical, rearrange the service.
These Terms may be updated from time to time to reflect operational, legal, or business changes. The version in force at the time of your booking will apply to that booking unless a later version is agreed in writing. If any term is found to be invalid or unenforceable, the remaining terms will continue in effect. Failure by us to enforce any right or remedy on one occasion does not mean that right is waived.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Any disagreement that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protections provide otherwise. This governing law clause applies to all bookings made for the cleaning service E8, including one-off visits, repeat appointments, and any related dispute concerning payment, performance, or liability.
By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. They are intended to be fair, transparent, and consistent with applicable UK consumer and service law. For the avoidance of doubt, no statement made during booking will override these terms unless it is recorded in writing and agreed by both parties.
Cleaners E8 operates as a service provider committed to professional standards, reasonable care, and lawful practice. Where any part of these terms is interpreted, the interpretation that best reflects the lawful intent of the agreement will apply. The agreement forms the entire understanding between the parties regarding the cleaning service unless a separate written contract states otherwise. End of terms.